imreward ("we," "our," or "us") respects the privacy of our users and is committed to protecting the personal information that merchants and their customers share with us when they use our marketing campaign services, including Spin Wheel, Scratch and Win, Raffles, and other campaigns ("Service"). This Privacy Policy outlines how we collect, use, disclose, and protect the information we collect, and your rights related to that information.

 

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

 

1. Information We Collect

 

• We collect the following types of information when you and your customers use our Service:

 

• 1.1. Merchant Information: When you register and integrate our Service into your platform, we collect information such as your business name, email address, phone number, billing address, and payment information.

 

• 1.2. Customer Information: We may collect personal data from your customers through the campaigns you run, including but not limited to customer names, email addresses, phone numbers, and other relevant data required for participation in your campaigns (e.g., Spin Wheel, Scratch and Win, Raffles).

 

• 1.3. Usage Data: We collect information on how you and your customers interact with the Service. This includes information such as IP addresses, browser type, operating system, and the time and date of access to our services.

 

• 1.4. Cookies and Tracking: We use cookies and similar tracking technologies to monitor activity and improve the user experience of the Service. You can control cookies through your browser settings.

 

2. How We Use Information

 

• We use the information collected for the following purposes:

 

• 2.1. To Provide the Service: We use Merchant and Customer Information to provide, maintain, and improve our Service. This includes managing campaigns, fulfilling rewards, and ensuring that the Service operates smoothly.

 

• 2.2. To Communicate with You: We may use your contact details to send service updates, promotional information, and other notifications related to the Service.

 

• 2.3. To Analyze and Improve: We use usage data and tracking technologies to better understand how the Service is being used, to troubleshoot issues, and to develop new features that improve our services.

 

• 2.4. For Legal and Compliance Purposes: We may use your information to comply with legal obligations, resolve disputes, enforce our agreements, and protect our legal rights.

 

3. How We Share Information

 

• We do not sell your personal data. We may share information with third parties only in the following circumstances:

 

• 3.1. With Service Providers: We may share your information with trusted third-party service providers who assist us in operating our Service, such as payment processors, email services, and cloud storage providers. These providers are contractually obligated to maintain the confidentiality and security of your information.

 

• 3.2. With Your Consent: We may share your information with other third parties if we have obtained your explicit consent to do so.

 

• 3.3. Legal Requirements: We may disclose your information if required to do so by law or in response to a valid request by public authorities (e.g., a court or government agency).

 

• 3.4. In Business Transfers: In the event of a merger, acquisition, or sale of company assets, your personal information may be transferred. We will notify you if such a transfer takes place.

 

4. Data Security

 

• We take data security seriously and employ technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. We strive to use commercial standards and available means to protect your data.

 

5. Your Data Rights

 

• Depending on your location and applicable data protection laws (such as GDPR or CCPA), you may have certain rights regarding the personal information we collect from you and your customers:

 

• 5.1. Access: You have the right to request access to the personal data we hold about you.

 

• 5.2. Correction: You may request correction or updates to any inaccurate or incomplete personal data.

 

• 5.3. Deletion: You have the right to request that we delete personal information we hold about you, subject to certain legal or contractual limitations.

 

• 5.4. Portability: In some cases, you may request a copy of your personal data in a structured, machine-readable format and request that we transfer it to another data controller.

 

• 5.5. Opt-Out of Marketing: You may opt-out of receiving marketing communications from us by following the unsubscribe instructions in those emails or by contacting us directly.

 

6. International Transfers of Data

 

• As imreward operates globally, we may transfer your personal information to countries outside of your own for processing and storage. We will take appropriate steps to ensure that your information is treated securely and in accordance with this Privacy Policy, regardless of where it is processed.

 

7. Retention of Information

 

• We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy or to comply with legal obligations. Once personal information is no longer required, we will securely delete or anonymize it.

 

8. Children's Privacy

 

• Our Service is not intended for use by individuals under the age of 18, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us so we can take appropriate action.

 

9. Changes to This Privacy Policy

 

• We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

 

10. Contact Us

 

• If you have any questions or concerns about this Privacy Policy or your personal data, please contact us.