Terms & Conditions

These Terms and Conditions ("Terms") govern use of the ImReward software service ("Service") by merchants, agencies, and other businesses worldwide ("you"). The Service is operated from Malaysia.

By creating an account, clicking accept, or using the Service, you agree to these Terms and our Privacy Policy. If you use the Service for a company, you confirm you have authority to bind that company.

1. The Service

ImReward lets you design, publish, and measure interactive campaigns (including spin wheels, scratch cards, prize boxes, and similar games) on your site, Shopify store, or other channels we support.

We may add, change, or remove features. Free-plan campaigns may show ImReward branding and player ads. Paid plans follow the features listed at signup and on the subscription page.

The Service is offered worldwide except where it is illegal. You are responsible for whether prize games, raffles, or similar promotions are allowed in each country or state where your shoppers play.

2. Eligibility

You must be at least 18 and able to form a contract. The Service is intended for businesses, not for personal consumer use as a shopper (shoppers play a merchant's campaign under that merchant's rules).

3. Accounts

You must provide accurate account information and keep your password confidential. You are responsible for activity on your account. Notify us at [email protected] if you suspect unauthorised access.

4. Your campaigns and shoppers

You control campaign design, odds, prizes, eligibility, and the terms you show shoppers. You must:

• Publish clear campaign rules to shoppers
• Fulfil prizes and rewards you offer
• Comply with advertising, consumer, lottery, gambling, and data-protection laws that apply to you and your shoppers
• Collect any consent needed to use shopper data

ImReward provides software. We do not verify that your campaign is lawful in your markets and we do not fulfil your prizes.

5. Data

Our Privacy Policy and Cookie Policy explain how we handle personal data.

For shopper data collected in your campaigns, you are the controller (or equivalent) and we process that data to provide the Service. You must have a lawful basis to collect it. For your account and billing data, we are the controller.

You must not upload unlawful content or data you do not have the right to use.

6. Plans, fees, and billing

Plans are described on our pricing and subscription pages. Prices are in US dollars (USD) unless we say otherwise.

Paid plans are billed in advance through Stripe or PayPal. Taxes may be added where required.

Cancellation. You may cancel a paid plan in the portal. Cancellation takes effect at the end of the current paid period. You keep access until that date. We do not refund the unused part of a period that has already been paid, unless a law that applies to you requires a refund.

Failed payments. If a renewal fails, we may downgrade, suspend, or limit the account until payment succeeds.

Changes. We may change prices or plan limits with notice to the account email. The new price applies on the next renewal unless you cancel.

Chargebacks. Unjustified chargebacks may lead to suspension. Contact [email protected] first so we can help.

Where a mandatory consumer cooling-off or refund law applies to you, we will honour it. The Service is designed for business customers.

7. Acceptable use

You may not use the Service to break the law, run an illegal lottery or gambling product, infringe others' rights, send spam, attack or overload our systems, or resell the Service except as we allow. We may suspend or terminate accounts that create risk for shoppers, payment partners, or us.

8. Intellectual property

We own the Service, software, and ImReward marks. You own your campaign content and store materials. You grant us a licence to host and display that content as needed to run the Service.

9. Third-party services

Stripe, PayPal, Shopify, Google, Cloudflare, and other providers have their own terms. Their outages or rule changes are outside our control.

10. Disclaimers

The Service is provided "as is". We do not promise specific sales, traffic, or prize outcomes. To the fullest extent allowed by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Liability

To the fullest extent allowed by law, ImReward is not liable for indirect, incidental, special, consequential, or lost-profit damages, or for prize fulfilment failures.

Our total liability for a claim is limited to the fees you paid us for the Service in the 12 months before the claim. Some countries do not allow these limits; in that case they apply only to the extent permitted.

12. Indemnity

You will defend and indemnify ImReward and its operators against claims arising from your campaigns, your shopper data, your content, or your breach of these Terms or applicable law.

13. Suspension and termination

You may stop using the Service and cancel as described above. We may suspend or end access if you breach these Terms, if required by law, or if we retire the Service (with reasonable notice where we can). Outstanding fees remain due. After termination we may delete or anonymise data as described in the Privacy Policy.

14. Changes to these Terms

We may update these Terms. We will post the new version on this page and update the date. Continued use after the effective date is acceptance. If you do not agree, cancel and stop using the Service.

15. Governing law

These Terms are governed by the laws of Malaysia, without regard to conflict-of-law rules. Courts in Malaysia have exclusive jurisdiction, except that we may seek injunctive relief anywhere, and you may have non-waivable rights in your home country. Those mandatory rights still apply.

Using the Service from another country does not change this section, but it also does not remove protections that your local law says you cannot give up.

16. Contact

Legal and support: [email protected]
Also accepted: [email protected], [email protected], [email protected]
Operator: the operator of the ImReward service, based in Malaysia